Message Types

Administrators can send both general messages to volunteers or event invitations with links to sign up, as well as automated event reminders.

Site Messages

General site messages are custom messages that administrators can send to all volunteers or just a subset. Administrators can send these custom reminders and announcements to volunteers by using the Send Message action. When texting is enabled, administrators can choose to send an email, a text, or both!

Event Invitations

When administrators or event managers create events, they can also invite volunteers to sign up for them using the invite functionality. Now, administrators can promote these events not only by email but by text message as well. The message will include a direct link to the event to streamline the sign up process. 

Event Messages

Administrators can also reach out to volunteers who have signed up for an event using the Contact Attendees function. They can send notifications or updates about events, and the text message option is great for any last minute updates and changes.

Event Reminders

Event organizers and administrators can set up automated communications for events. Once enabled, volunteers can choose to receive reminders via text 2 days before any scheduled event.

Track it Forward’s new text message feature is designed to improve volunteer communication. Texting is a fast and convenient way to reach volunteers, especially those who don’t always check their emails. It’s especially useful for sending last minute updates or reminders about upcoming events and shifts. This feature is currently available to all advanced plan subscribers.