World Relief Western New York

Goal: Take Ida family to their first in-person doctor appointment Date: 12/14/22 Number of individuals to be transported: 4 Client name(s): Saeed Ida, Nawagiz Ali Abdo, Yassin Ida, Ali Ida DOB: NA Appointments are for: Nawagiz, Yassin and Ali Parents’ DOB: NA Client’s Address: 302 Selye Terrace, Rochester, NY,14613 Client’s Phone: 585-481-4105 Language(s): Arabic Appointment pick-up time: 730AM Appointment time: 8AM (Ali), 9AM (Nawagiz), 940AM (Yassin) Appointment Location: Center Refugee Health, 4th Floor Address: 222 Alexander Street, Rochester, NY, 14607 Provider: Nidun Daniel Client needs to bring: Their Medical Documents and their Medicaid Cards Type of appointment: Doctor Appointment Estimated duration of appointment: 3.5 hours Estimated total time volunteering: 730am-1130am Note: Make sure the family gives their new Medicaid cards to front desk so they can put them in the system. If any prescriptions are ordered they should also use the Medicaid cards. If card does not pay for everything, case worker will go after and pick up using company credit card. WR Contact: Elisabeth Stojkovic – (585) 622-4336 Additional Details & Instructions: 1) Please assist the client(s) with checking in and ensure all contact info is correct. Request a phone interpreter if necessary. Don’t hesitate to use the Google Translate App or Tarjimly App. 2) Encourage the client to ask any questions they may have during the visit through the interpreter. 3) Please ensure the phone number on file is the client’s phone number and NOT World Relief’s office or staff number. Emergency contacts should be personal contacts –family members or friends. 4) Please request that future appointments be relayed to the client via a telephone interpreter if needed. 5) Please take a photo of the After-Visit Summary with any follow up appointments and email it to the Volunteer Coordinator, Elisabeth Stojkovic, at estojkovic@wr.org 6) If time permits, please assist the client in picking up prescriptions at their pharmacy. 7) Feel free to leave your cell phone number with the client or the receptionist, and leave if you do not wish to wait. Have the client or receptionist call you when the appointment is finished. 8) Contact the Volunteer Coordinator if you encounter any issues. 9) Please track your volunteer hours using the Track It Forward tool online and list the name of the client you assisted in the Comments/Notes section.